Terms and Conditions

We at ZASHIT Technologies Private Limited ("our", "us", "we", or "Company") offer a variety of products and services to our users/customers ("you" or "user") through our website, mobile application, and other channels (collectively referred to as the "Platform" or "ZASHIT").

Please read these Terms of Use ("Terms") carefully before using any part of the Platform, as they constitute a binding agreement between you and us regarding the use of our products and services. For your convenience, these Terms have been divided into sections that address product- and service-specific terms and conditions. However, by using the Platform, you agree to be bound by all the Terms outlined herein, which should be read collectively.

We may revise these Terms and update the Platform, along with the services and products offered, from time to time. We encourage you to review this page periodically to stay informed of any changes. If you do not agree to any part of these Terms, you must stop using the Platform immediately.

If you have any questions or concerns regarding these Terms, you may contact our Grievance Officer using the details provided in the relevant section below.

This document is an electronic record in accordance with the Information Technology Act, 2000, and applicable rules and amendments. It is generated by a computer system and does not require any physical or digital signatures.

General

These general terms shall be applicable to all products and services offered by us, unless otherwise specified in the product/service specific terms and conditions included herein. In the event of any conflict, the terms of the product/service specific terms and conditions shall prevail.

1. Eligibility To Access The Platform And Avail The Products And Services

1.1

By signing up on the Platform or availing any of the products or services made available therein, you agree that you are either 18 years of age or older or possess legal parental or guardian consent, and that you are fully able and competent to understand and accept these Terms as a binding act and to abide by these Terms and all other applicable rules and policies of the Company. If you are younger than 18 years of age you require the consent of your parents or legal guardians for using the Platform and by accessing the Platform, you agree that your parent or legal guardian has consented to your use of the Platform and have agreed to provide their details as required for registration on the Platform. If your parent or legal guardian does not consent to your use of the Platform or to create an account in their name and you are under 18 years of age, you shall not use the Platform.

1.2

To the extent permitted under applicable law, the Company rejects and declines any responsibility regarding any activities conducted by a person under 18 years of age without the permission of a parent or legal guardian. If you are a parent or legal guardian and you give your consent or permission for your child to access the Platform, you thereby agree to these Terms.

User Restrictions

You agree that you shall not:

  • Use the Platform for any unlawful or fraudulent purposes, or in any manner that causes inconvenience, annoyance, or harm to others, including abusing any policy or rule of ZASHIT or interfering with other users' experience on the Platform.
  • Use any false email address, impersonate any person or entity, or mislead us by providing multiple addresses, phone numbers, or engaging in transactions with malafide intent.
  • Attempt to gain unauthorized access to any portion or feature of the Platform, or to any systems, networks, servers, or services connected to the Platform, through hacking, password mining, or any other illegitimate means.
  • Falsely represent yourself or impersonate any other individual or entity.
  • Use any "deep-link", "page-scrape", "robot", "spider", or other automated or manual process, algorithm, or tool to access, acquire, copy, or monitor any part of the Platform or its content, or reproduce or circumvent the navigational structure or presentation of the Platform or any content, in order to obtain materials, documents, or information not intentionally made available through the Platform. ZASHIT reserves the right to restrict or bar any such activity.

Compliance with Laws

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and the rules made thereunder, as amended from time to time. You shall also comply with all applicable Indian laws, rules, and regulations, including exchange control laws or regulations currently in force. You agree not to engage in any activity on the Platform that is prohibited by any applicable law or regulation.

User Conduct & Rules on the Platform

Fraudulent or Harmful User Activity

A user may be considered fraudulent or harmful to business if any of the following situations apply:

  • Failure to respond to the payment verification email sent by ZASHIT.
  • Failure to provide adequate documentation during payment verification.
  • Misuse of another user's phone number or email address.
  • Use of an invalid address, email, or phone number.
  • Overuse or misuse of a voucher code.
  • Use of a special voucher not associated with the registered email ID.
  • Return of incorrect or unrelated products.
  • Refusal to pay for an order upon delivery.
  • Involvement in activities such as "snatch and run" during delivery.
  • Engagement in any other activities intended to cause loss to ZASHIT's revenue or operations.
  • Excessive returns beyond reasonable usage.
  • Repeated requests for monetary compensation related to false or tampered orders.

Compliance with Laws

Users must comply with all applicable domestic and international laws, including but not limited to:

  • Foreign exchange laws
  • Sales Tax / VAT
  • Income Tax
  • Octroi
  • Service Tax
  • Central Excise
  • Custom Duty
  • Goods and Services Tax (GST)
  • Any other local levies as applicable

This applies to all usage, listings, purchases, and sales made on the Platform.

User-Generated Content & Community Conduct

ZASHIT may allow users to share content, ideas, and observations (e.g., fashion tips, comments, videos). By accessing or posting such content, you:

  • Accept the practices outlined in these Terms and our Privacy Policy.
  • Agree not to imitate, abuse, harass, or exploit other users.
  • Must comply with these Terms while posting or interacting.

Product Information

Users are responsible for ensuring the accuracy of product/service information they provide. You agree not to misrepresent, exaggerate, or mislead others about any product/service.

Termination & Forfeiture

ZASHIT may terminate a user account for any violations listed under Section 12. In such cases, any store credits earned through goodwill, loyalty programs, referral bonuses, promotional campaigns, or gift cards will be forfeited.

Contact Information